Configure Return Reasons (Admin)¶

This guide explains how to configure Return Reasons in Exigo Admin. Return reasons are used when processing order returns to track why items are being returned.

Overview¶

Return reasons allow you to: - Define a list of standard return reasons (e.g., "Defective", "Wrong Item", "Changed Mind") - Enable or disable specific return reasons - Edit existing return reasons or add new ones

Step-by-step¶

1) Navigate to Company Settings¶

In the left navigation, expand Administration
Click Settings
The Company Settings page will load

Screenshot (Company Settings page):

Company Settings

On this page, you'll see various configuration sections. The Return Reasons section is located in the right column.

2) Open Return Reasons Configuration¶

In the right column, find the Return Reasons section
Click Modify Return Reasons

Screenshot (Empty Return Reasons modal):

Return Reasons Modal - Empty

The Return Reasons modal displays: - REASON column: The description of the return reason - ENABLED column: Whether the reason is active and available for selection - ADD YOUR FIRST RETURN REASON link (when empty) - ADD ORDER RETURN REASON button: To add a new return reason - CANCEL button: To close without saving changes

3) Add a New Return Reason¶

Click ADD ORDER RETURN REASON (or ADD YOUR FIRST RETURN REASON if the list is empty)

Screenshot (Add Return Reason form):

Add Return Reason Form

The Order Return Reason Setup form contains: - Description: Text field for the return reason name (e.g., "Defective", "Wrong Item Shipped") - Enabled: Checkbox to enable/disable this return reason - CANCEL button: To close without saving - ADD ORDER RETURN REASON button: To save the new return reason

Fill in the details: - Enter a description (e.g., "Defective") - Check Enabled if you want this reason to be immediately available - Click ADD ORDER RETURN REASON to save

4) View Saved Return Reasons¶

Screenshot (Return Reasons list with saved entry):

Return Reasons List

After saving, the return reason appears in the list: - REASON: Shows "Defective" - ENABLED: Shows "False" (if not enabled) - EDIT link: Opens the edit form for this return reason

5) Edit an Existing Return Reason¶

Click the EDIT link next to any return reason

Screenshot (Edit Return Reason form):

Edit Return Reason Form

The edit form allows you to: - Description: Modify the return reason text - Enabled: Check/uncheck to enable or disable the reason - Delete button (trash icon): Remove the return reason - CANCEL button: Close without saving changes - SAVE CHANGES button: Update the return reason

6) Save and Close¶

After configuring all return reasons, click CANCEL to close the modal (your changes are already saved)
The Company Settings page will show the updated return reason count

Common Return Reasons¶

Typical return reasons you might configure: - Defective - Product is defective or damaged - Wrong Item Shipped - Customer received incorrect item - Changed Mind - Customer no longer wants the item - Damaged in Shipping - Item was damaged during delivery - Not as Described - Product doesn't match description - Quality Issues - Product quality is below expectations - Better Price Found - Customer found a better price elsewhere

Notes¶

Return reasons must be enabled to appear in return processing workflows
You can temporarily disable a return reason without deleting it
Changes take effect immediately after saving
Consider your business needs when naming return reasons to ensure consistent tracking